Privacy Policy
Henan Zhucheng Machinery Co., Ltd.Website: https://www.cnzcm.com/Effective
Henan Zhucheng Machinery Co., Ltd. (hereinafter referred to as "we", "us" or "our") is a leading manufacturer of concrete mixing equipment with over 20 years of experience, providing high-quality construction machinery products and services to customers in more than 80 countries and regions worldwide. We attach great importance to the protection of your personal information and privacy. This Privacy Policy sets out how we collect, use, store, protect and disclose your personal information when you access and use our official website (https://www.cnzcm.com/), and clarifies your rights and related protection measures in respect of personal information.
By accessing, browsing or using our website, you acknowledge that you have read, understood and agreed to the terms and provisions of this Privacy Policy, and consent to our collection, use and processing of your personal information in accordance with this Policy. If you do not agree with any content of this Policy, please stop using our website immediately.
1. Collection of Personal Information
We only collect your personal information that is necessary for providing you with product consultation, business communication, after-sales service and website operation, and we will collect such information through legal and legitimate means. The types of personal information we may collect include the following two categories:
1.1 Personal Information You Voluntarily Provide
When you contact us through the "Contact Us" section of the website, submit an inquiry for concrete mixing equipment (such as concrete batching plants, mobile concrete plants, concrete mixers, etc.), apply for product information, or negotiate business cooperation, you may voluntarily provide us with the following personal information:
Basic contact information: name, company name, telephone number, email address, mailing address, zip code;
Business-related information: your demand for construction machinery products (e.g., model, specification, purchase quantity), project background, and other information related to product consultation and cooperation.
1.2 Automatically Collected Technical Information
When you access and browse our website, our server will automatically collect non-identifiable technical information about your visit for the purpose of optimizing website performance, analyzing visit data and improving user experience. This information does not directly identify your personal identity, including:
Device information: type of your access device, operating system version, browser type, device IP address, unique device identifier;
Visit information: the web pages you browse on our website, the time and duration of the visit, the access path, the number of page views, and the network service provider you use.
2. Use of Personal Information
We will only use the collected personal information for the following legitimate and agreed purposes, and will not use it for any other unstated purposes without your prior consent:
To respond to your product inquiries, provide you with detailed information about our concrete mixing equipment (including HZS series concrete batching plants, YHZS series mobile concrete plants, JS series concrete mixers, etc.), and answer your questions about product performance, parameters, price and after-sales service;
To conduct business communication with you, negotiate cooperation matters, process your purchase intentions and provide targeted product solutions and quotations;
To fulfill sales and after-sales service commitments, including equipment delivery follow-up, on-site installation and commissioning guidance, technical support, maintenance and repair services;
To send you important notices related to our products and services (e.g., product upgrade information, after-sales service reminders, industry technical updates) with your consent;
To analyze the usage of our website, optimize the website's structure and content, improve the user experience of the website, and ensure the normal and secure operation of the website;
To comply with applicable laws, regulations, legal procedures or mandatory requirements of government authorities;
To protect the legitimate rights and interests of us, our customers or the public (e.g., investigating and preventing fraudulent acts, handling website security incidents).
3. Storage of Personal Information
3.1 Storage Location
We store your personal information in servers located in the People's Republic of China. For the personal information of users from overseas countries and regions (where we export our equipment, such as Kazakhstan, Uzbekistan, Japan, Russia, Angola, etc.), we will comply with the relevant data protection laws and regulations of the corresponding countries and regions, as well as the requirements of international data transfer rules (including the General Data Protection Regulation (GDPR) applicable to the European Union).
3.2 Storage Period
We will only store your personal information for the minimum necessary period to achieve the purposes stated in this Policy:
For personal information related to product consultation and business cooperation: we will store it until the completion of the corresponding business cooperation or the expiration of the after-sales service period, and will delete or anonymize it after the purpose is achieved;
For automatically collected technical visit information: we will store it for a period of [12 months] by default, and will delete it after the expiration;
If the storage period needs to be extended in accordance with laws, regulations or legal obligations, we will extend the storage period in accordance with the relevant provisions and take corresponding security protection measures.
3.3 Security Storage Measures
We have adopted industry-leading technical and management security measures to protect your personal information from unauthorized access, use, modification, disclosure, loss or damage, including:
Technical measures: adopting data encryption technology, firewalls, intrusion detection systems, regular data backup and other measures to protect the security of personal information stored in the server;
Management measures: establishing a strict personal information access control system, limiting the scope of employees who can access personal information, and conducting regular privacy protection and data security training for employees;
Physical measures: taking physical security protection measures for the server room to prevent unauthorized physical access.
4. Disclosure of Personal Information
We will not sell, rent or disclose your personal information to any third party for profit under any circumstances. We may disclose your personal information only in the following limited circumstances and in accordance with the law or with your consent:
With your explicit consent: We will disclose your personal information to third parties only when we have obtained your written or electronic explicit consent, and will clarify the scope and purpose of the disclosure to you in advance;
To our cooperative service providers: We may share your necessary personal information with third-party service providers who provide services for us (such as logistics companies, after-sales service partners, technical support providers) to fulfill product delivery, after-sales service and other obligations. These cooperative service providers are bound by confidentiality agreements and can only use the shared personal information for the agreed service purposes, and are not allowed to use it for any other purposes;
Compliance with legal obligations: We may disclose your personal information when required by laws, regulations, judicial decisions, arbitral awards or mandatory requirements of government authorities (such as public security, industry and commerce, taxation departments);
Protection of legitimate rights and interests: In the event of emergencies to protect the personal and property safety of you, us or other third parties (such as dealing with network security incidents, preventing fraudulent acts), we may disclose personal information as necessary within a reasonable scope;
Anonymized information disclosure: We may disclose or publish anonymized and aggregated non-personal identifiable data (such as website visit statistics, product demand analysis data) for the purpose of market research, industry analysis or website operation optimization, and such disclosure will not involve your personal identity information.
5. Your Rights Regarding Personal Information
In accordance with the relevant data protection laws and regulations of China and international rules (such as GDPR), you have the following rights regarding the personal information we collect and store about you, and we will respond to your reasonable requests in a timely manner:
Right to access: You have the right to request us to provide a copy of the personal information we collect and store about you;
Right to correction: If you find that your personal information stored by us is inaccurate or incomplete, you have the right to request us to correct or supplement it;
Right to deletion: You have the right to request us to delete your personal information under the following circumstances:
The purpose of collecting and using personal information has been achieved, is no longer necessary, or the storage period has expired;
You withdraw your consent to the collection and use of personal information;
You stop using our website and request the deletion of personal information;
Our collection or use of personal information violates laws, regulations or this Privacy Policy;
Right to withdraw consent: You have the right to withdraw your consent to our collection and use of your personal information at any time (except for the use of personal information based on legal obligations). The withdrawal of consent will not affect the validity of the personal information processing conducted based on your prior consent;
Right to data portability: If the technical conditions permit, you have the right to request us to provide your personal information in a commonly used and machine-readable format;
Right to lodge a complaint: If you believe that our processing of your personal information violates this Privacy Policy or relevant laws and regulations, you have the right to lodge a complaint with our privacy protection department or the relevant regulatory authorities.
How to Exercise Your Rights
To exercise the above rights, you can contact our privacy protection department through the contact information provided in Section 8 of this Policy. When you submit a request, we may ask you to provide appropriate identity verification information to ensure that the request is made by you or your authorized representative. We will review your request in accordance with the law and respond to you in writing or by email within [15 working days] from the date of receiving the valid request. For reasonable requests, we will not charge any fees, and for repetitive or excessive requests that are obviously unreasonable, we may charge a reasonable fee in accordance with the law or reject the request.
6. Use of Cookies and Similar Technologies
Our website may use Cookies and similar tracking technologies (such as web beacons) to improve your visit experience and optimize the website's operation. Cookies are small text files stored on your access device by the website server, which can record your preferences and visit information when you browse the website.
Purpose of Using Cookies
To remember your website visit preferences, avoid you having to repeat relevant settings when you visit the website again;
To analyze the usage data of the website, understand the user's visit habits and needs, and optimize the website's content and page layout;
To ensure the normal operation of the website's functions, prevent abnormal access and improve the security of the website.
Your Control Over Cookies
You can manage or disable Cookies through the settings of your browser: most browsers support the function of blocking or deleting Cookies, and you can refer to the browser's help documentation to operate. If you disable Cookies, some functions of our website may not work properly (such as personalized product recommendation, smooth browsing of the website), and we will not be liable for any adverse consequences caused by this.
7. Links to Third-Party Websites
Our website may contain links to third-party websites (such as industry news platforms, cooperative enterprise websites). These third-party websites have their own independent privacy policies, and we have no control over their operations and data processing behaviors.
When you click on the links to third-party websites and access such websites, the collection, use and protection of your personal information will be subject to the privacy policies of those third parties, and we shall not be liable for any issues related to personal information protection arising from your access to third-party websites. We recommend that you carefully read the privacy policy of any third-party website before using it.
8. Contact Us
If you have any questions, suggestions or complaints about this Privacy Policy, or need to exercise your rights regarding personal information as stipulated in Section 5, you can contact us through the following ways:
Privacy Protection Department: Henan Zhucheng Machinery Co., Ltd. Privacy Protection Team
Telephone: [xxxxxx]
Email: [xxxxxxx
Website Contact Form: Submit your inquiry through the "Contact Us" section of https://www.cnzcm.com/
We will set up a special team to handle your inquiries and complaints, and reply to you with a satisfactory solution within a reasonable time limit.
9. Updates to This Privacy Policy
We reserve the right to update and revise this Privacy Policy from time to time in accordance with the development of laws, regulations, technological changes and the adjustment of our business operations. The updated Privacy Policy will be marked with a new "Effective Date" and "Last Updated Date" and published on the homepage of our website or a prominent position of the Privacy Policy page.
The updated Privacy Policy will take effect on the marked effective date, and the revised content will apply to all subsequent collection and use of your personal information. We recommend that you regularly browse and check the latest version of the Privacy Policy on our website. If you continue to use our website after the update of the Privacy Policy, it means that you have read, understood and agreed to the updated Privacy Policy. If you do not agree with the updated content, please stop using our website immediately and contact us to process the relevant personal information.
10. Applicable Law and Dispute Resolution
This Privacy Policy shall be governed by and construed in accordance with the laws of the People's Republic of China. For disputes arising from the interpretation or performance of this Privacy Policy, we shall first try to resolve them through friendly negotiation with you; if the negotiation fails, either party may submit the dispute to the people's court with jurisdiction over the place where our company is located for litigation.
Henan Zhucheng Machinery Co., Ltd.
